Flashpoint wants to be sure you are happy with your order. If you have any pre-sales questions, please contact us. Our on-hold players are drop-shipped directly from the manufacturer and we do not accept returns. For all our products and services, including players as well as our custom, downloadable and/or licensed products we do not offer refunds or exchanges. Products in our store carry manufacturers’ warranties of one to five years. We are happy to provide manufacturer information if needed.